Below are frequently asked questions about the Panopto solution. Please select a category to view questions associated with the topic. Click the questions to see the answer.
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You can add your logo to the Viewer window (adjacent to the Panopto logo).

To do this, create a .gif file with the dimensions of 120x34 pixels. Name the file "site_logo_120x34.gif" and then move it into this folder your Panopto Web Server:
For 4.0 (32 bit): C:\Program Files\Panopto\WebImages
For 4.0 (64 bit): C:Program Files(x86)\Panopto\WebImages

See full documentation here.

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Only US/UK English locales are supported on the Panopto servers.

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Below is a grid of which user roles have permissions to complete certain tasks.

  Admin Videographers Creators Viewers
View sessions (Creators/Viewers limited to recordings that they have access to)
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Download podcasts (can be disabled)

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Take notes (including live notes). Creators/Viewers are limited to the sessions that they have access to

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Make notes public (can be disabled)

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Search (Creator/Viewer search will be constrained to sessions that they have access to)

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Can reset password / update account information (email address, First/Last Name)

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Download offline copies of recordings (can be disabled)

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Delete Folders/Sessions (Creators limited to their Folders)
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Download recorder
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Attach/Delete PDF's
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Move sessions to different Folder
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Schedule Recordings
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Viewing statistics/analytics. Admins/videographers can view system wide stats and stats for any Folder. Creators can only view stats on their Folders.
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Copy/merge Sessions
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Manage Folder settings (enable/disable podcasting/download, change permissions, etc)

Admins can change these settings on Any Folder.

**See note below grid**

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Record to any Folder
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View any session
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Edit any session
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Create Folders
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Create user accounts
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View/Modify System Settings

(licensing, users page, providers, remote recorder configuration,..etc)

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Archive Folders
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**Anyone with the Creator role can also change these settings. Videographers get this right only on folders that they create, on which they are automatically granted Creator rights**

Ex: Videographer that has Creator rights on a folder can manage settings

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There are two different kinds of presets: Server presets and locally stored presets.

Server presets allow administrators to control some behavior that a user will experience when they log in. This is currently limited to the items listed below under server controlled presets. These settings follow that user account from computer to computer and will be applied the first time they log into a recorder. If any changes are made on that particular computer, the locally stored presets will override the server presets.

Server Controlled Presets:

  • Video and audio: User must record primary video from any supported device. The recorder will choose DV cameras over other video devices if both types are available.
  • Audio only: User must record audio from any supported device, but cannot record primary video devices.
  • No primary stream: User cannot record a primary stream. Only use this setting when using a separate recorder for audio / video.

Note: If "no primary stream" is selected and a primary stream is not supplied by another recorder, the recording will be unusable.

  • Allow preset modification - If enabled, users can change, add, or remove devices at record time. If disabled, users will have no control over the recording configuration.
  • Capture the user's screen / Capture the user's PowerPoint slide changes - Decides whether or not to add screen capture or PowerPoint slides to be chosen the first time a user logs into a recorder.
  • Default recording Folder - This Folder will always be chosen the first time that a user logs into a recorder.

Locally Stored Presets

  • Local presets are stored per user account, per computer. Local presets remember that last recording configuration (camera, microphone, screen capture, PowerPoint and any additional source). This means that each time a user logs into a Windows computer, the Panopto recorder will only remember  the last recording completed by that user.
  • These presets are stored in different locations depending on your Operating System. See below:

Windows XP path: c:Documents and Settings username Local SettingsApplication DataPanopto

Windows Vista/7 path: C:UsersusernameAppDataLocalPanopto

  • Example: If User1 has a server preset defined and logs into PC1 it will default to the presets defined on the server. If they make changes after logging in, those changes will only be remembered on that profile on that computer only. If they log into PC2, they will revert to the server preset, not the locally stored one.

Workarounds

As this can pose problems based on your recording configuration, here is a potential workaround that some of our customers are using. Note, this works best if you are using the same capture equipment in every room.

  1. Create a generic user account on your Windows PC (we will call it panopto this example)
  2. Log into the Panopto recorder and configure recording devices (choose correct camera, audio device, add in secondary input,..etc)
  3. Log off of the recorder
  4. Log off of PC1 and log on with a different administrative account
  5. Depending on your OS, go to either c:users or c:documents and settings  and copy the panopto user account into the default user account. **You will need to make sure hidden folders are shown**
  6. Delete all other existing user accounts in the above folders
  7. When any user logs into the PC and then into the recorder, it will pull the locally stored presets that you have configured.

Panopto user account and copies that into that user's profile.

Example: xcopy C:UsersdefaultAppDataLocalPanopto %USERPROFILE%AppDataLocalPanopto /s /q /d /i

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There is a channel name called questions_Session ID that has the questions. To get the Session ID, click on settings of the recording in question - then find the session ID.

Launch the recording in the Panopto viewer. Click on the channel drop down - Enter a channel.
Type in "questions_103c627e-c7c4-4499-b389-e3c64b70dc48" without the quotes and any questions asked during the broadcast will be visible.
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TCP Firewall Ports - Regardless of the operating system you are installing Panopto on, the following TCP ports must be open for incoming/outgoing communication to each server involved.

Port 80 - Web traffic
Port 8080 - Alternate Web traffic. Required for viewing recorded content.
Port 1755 - Live Streaming/Broadcast
Port 443 - SSL (optional)
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Live Notes and Viewer Notes are stored in the SQL database on the Web Server.

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Yes, Panopto supports Active Directory authentication. You are also able to add Active Directory security groups to folders and sessions.

Click Here for the Focus 4.0 documentation for Hosted support.
Click Here for the Focus 4.0 documentation.
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A .wmv file is played during online streaming and can be downloaded for offline viewing in the Panopto viewer. An .mp3 (audio only) is also created for students that want to listen to the audio of a recording on a portable media device. Mp4 files include video of the presenter’s screen and audio.

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Yes, Panopto integrates with Blackboard and Moodle. With the Building Block, lectures captured with Panopto can be seamlessly imported into Blackboard/Moodle courses. Students just click on the Panopto logo to view the lecture of their choice. Both Blackboard and Moodle integration include Single Sign On (students do not have to re-enter username and password information to view recordings). These integrations are part of Panopto. We do have a very basic Building Block that allows instructors to manually post recordings to Blackboard without having to copy and paste the URL to a recording. This version of the Blackboard Building Block is free to all users.

Click Here for Integration Documentation.
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Product:  Focus 3.0

Question:  MP4’s throw 404 error on Server 2008
Resolution:  A MP4 MIME type needs to be added in IIS 7.
Steps:
1.  Open Server Manager - Go to IIS
2.  Click on MIME Types in Features View area.
3.  Click Add and add .mp4 as extension and video/mp4 as type.
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Yes, playback is the same for all users on Macs or PCs.

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Macs are fully supported for viewing and recording. Users viewing on Mac's will be prompted to download and install Microsoft Silverlight the first time they view a lecture if it is not already installed. This plugin is compatible with both Safari and Firefox. It is not supported on PPC based computers.

Click Here to download Silverlight.
Click Here for Mac documentation.
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Yes. Panopto allows the end user to subscribe to the video podcast of an entire class or to download specific sessions. Audio only (.mp3) are still available.

Click Here for podcast documentation.
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Session merging allows you to copy recorded content from one presentation into another. The primary use of this feature is when a two computer recording ends up with one of the streams missing.

Click Here for a how to video on session merging.
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Click Here for our Storage Calculator
Note: Once a session is deleted, you can no longer re-edit or re-encode.
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Yes, our Panopto Recorder and Editor have been fully tested on Windows 7 (32 and 64 bit).

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On Windows, Panopto captures video at one of three quality levels:  Standard, High, and Ultra mode.  Standard quality is 320x240 @ 30 FPS and uses Microsoft VC-1 compression at 250 kbps for video and 48 kbps for audio. High quality also uses VC-1 compression, but records using the native resolution of the camera (typically 640x480, 720x480 for NTSC, or 720x576 for PAL) and is compressed at 1 mbps for video and 96 kbps for audio.  Ultra quality is used to create extremely high quality archival content suitable for DVD mastering and rebroadcast, and records in the DV standard at 25 mbps with uncompressed audio.  On Macintosh systems, video is recorded at the input frame size and framerate (typically 640x480 or 720x480) and compressed as MPEG-4 video at variable bit rates.

Screen capture bitrates vary based on recording configuration.  The Panopto Recorder for Windows can record screen capture frame rates from 1-15 FPS and bitrates from 100 kbps to 500 kbps using VC-1 compression.  The resolution is dependent on the screen resolution at time of capture; resolutions at or below 1280x1024 are captured at input resolution ("native pixels"), and resolutions above 1280x1024 are downsampled slightly to lower the total data rate passed to the compressor.  The Panopto Recorder for Macintosh captures the screen in MPEG-4 format at native resolution and approximately 10 frames per second, and the resulting video is recompressed by the server into VC-1 format video at 192 kbps for streaming playback.
In the Panopto system, all video is stored archivally as in the original recording format but is recompressed as necessary for the various supported output types.  For example, all content served through the web-based Panopto Viewer is recompressed on the server to Standard bitrates (except for video which was originally recorded as standard; this is not recompressed and can be published immediately after upload).  Video Podcasts are rendered in H.264 format at 720x480 @ 15 FPS / 250 kbps (video), thus taking advantage of video that was originally recorded at higher resolution.  These files are intended for direct download to portable devices or export to third-party systems.
The principal benefit of recording at higher quality is the ability to re-publish videos at increasingly high levels of quality as web streaming standards change.  While Panopto currently streams all video in Standard format, future updates may allow the delivery of video at SD or HD resolutions, at which point older content recorded in high quality formats will begin to be streamed at higher resolutions and bitrates.  Recording at high quality now is a way of "future proofing" content.
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If you select Open a Presentation - choose a PowerPoint presentation - then answer yes to "Begin recording after PowerPoint opens?" - the recording starts and the PowerPoint will be put into presentation mode.

Answering no just opens the PowerPoint file but does not place it into presentation mode.
At this point, the recorder will say "PowerPoint is open but is not currently presenting." 
This is not required in order to capture PowerPoint slides. If the recorder is minimized, all slides will be captured properly.
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It means that the PowerPoint presentation has been launched but is not in presentation mode. In order to have indexing, thumbnails and table of contents created, you must put PowerPoint into presentation mode. Otherwise, it will still be captured with screencapture (if enabled) but you will lose the added features mentioned above.

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USB webcams (including iSight on Macs), DV cameras, HDV cameras, wall mounted cameras, document cameras...etc. If Windows/Mac computers can load a driver for it, the Panopto recorder will detect it and allow you to record with it.

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Mac Recorder cannot record secondary video sources (such as document cameras, high def cameras), Windows Recorder can.
Mac Recorder does not have live broadcast feature, Windows recorder does.
Mac Recorder does not have background upload service, Windows recorder does.
Mac Recorder user interface is smaller and simplified, Windows Recorder layout contains preview windows and is larger
PC Recorder does not have a "preview video" option, which allows users to watch their video or screen capture video within the Recorder before uploading it to the server
Mac Recorder cannot re-upload files, Windows recorder can.
Screen capture frames per second is limited to 12 FPS in Mac Recorder and up to 30 FPS on Windows Recorder.
Mac Recorder does not contain an option to adjust bit rate, PC Recorder does.
Despite the differences, the viewer, editor and management experience is consistent no matter which Recorder you use.
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Upload Captions
Yes, users can upload DFXP or SRT XML formatted files. This can be completed by following the steps below:

1. Select the settings tab for the session
2. Select the captions tab
3. Under the 'Upload Captions' heading, choose the file you would like to upload
4. Click the 'Upload Captions' button

Request Captions
Yes, this is a setting that can be enabled on Panopto. Please contact support@panopto.com for how to enable this feature.
Click Here for more documentation.
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Web cams generally connect by USB to the presenting computer. DV cameras usually use Firewire. If a camera uses a connection that the presenting computer does not have, there is inexpensive equipment available to connect everything to the presenting computer (i.e. capture card).  Please see our A/V Equipment Guide forum for equipment suggestions.

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Yes. After a recording is online, you can go to the session details page and upload as many PDF files as you want.

Click Here for more information.
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No, the Recorder allows for "Offline" recordings. With this ability, a user may record audio/video/screen cap/PowerPoint without network connectivity. The system will capture the content and store the material locally on the recording computer. Once network connectivity is restored, an upload of the content to the Panopto server will be initiated.

If you need to record offline, follow these steps:
1. When you are logging into the Panopto recorder, check the "Remember Me" box. (You must log in online at least once to enable offline recording)
2. When you are finished with the Panopto recorder, close the application and do not log out. If you log out, you won't be able to record offline.
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MPEG-4 part 2 video @ about 600 kbps VBR, AAC audio @ about 120 kbps VBR for primary video

H.264 (MPEG-4 part 10) for screen capture at about 1 mbps VBR
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Yes, multiple classrooms lectures may be recorded to the server at the same time.  The speed of the finalized recordings being uploaded to the server may be affected by network speeds, bandwidth usage, number of recordings being uploaded at one time, and the processing power of the Data Server.  If upload/processing speeds decline over time, we recommend splitting the Data and Web services to two or more separate machines.

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Panopto Recorder version 2.2 and up allows users to schedule recordings in advance so they begin and end without human intervention, eliminating the need for IT staff or presenters to run recordings.  This is achieved by installing the Remote Recorder on a Windows based PC that already has audio/video devices attached to it. The remote recorder is then available in the web interface and recordings can be scheduled.

Click Herefor Focus 4.0 documentation on installing the remote recorder. 
Click Here for Focus 4.0 documentation on how to schedule a remote recording.
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The Panopto recorder can be downloaded from your main web page.  i.e  http://servername.panopto.com and clicking download recorder.

NOTE: If you are a Panopto hosted customer, the URL will need to have the full hosted address in it: http://yourservername.hosted.panopto.com
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Click Here for basic documentation on recorder configuration.

Click Here for advanced documentation on recorder configuration.

Click Here for advanced video settings documentation (4.1 and higher)
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If you are using the windows recorder, yes. There is a background uploading service that will transfer data to the server as long as the recording computer is on. Mac does not have this service available at this time.

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No. You can do an audio only recording or record audio with PowerPoint and/or screen capture.

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No. All you need to capture content is a Windows or Mac computer and a camera or microphone.

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This depends on the performance of your data server(s).  Typical encode time on a fast machine is between 1/4 and 1/8 of the duration of the original recording.  Standard quality videos with no edits are NOT re-encoded, so these become available immediately after upload.

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Yes, Panopto is flexible enough to support recording video or audio from one computer and presentation material (PowerPoint/screen capture) from another.

Click Here for a How-To video on recording from multiple computers.
Click Here for Focus 4.0 Documentation.
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Click Here for a How-To video that gives a detailed overview of the Panopto recorder.

Click HereFor Focus 4.0 Documentation
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Panopto Focus 4.0 and onward introduces support for live broadcasts and on-demand playback using variable bitrate adaptive streaming.  Not only does this technology work well with proxy servers, firewalls, and content delivery networks, it improves streaming performance by delivering the best video available for each individual viewer's network connection.  Combined with HD recording, Adaptive Streaming helps presenters deliver the best possible experience to users on connections ranging from 3G wireless to gigabit LAN.  (More information at http://www.microsoft.com/silverlight/iis-smooth-streaming/)

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Enable Adaptive Streaming Capture Format on the Recorder and Smooth Stream on the Server.

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Adaptive Streaming enables higher resolutions, specifically:

  • Standard - 640x480
  • High - 1024x600
  • Ultra (HD) - 1280x800
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Yes! Enable the feature below and re-encode any session that you want to be Smooth Stream ready

 
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No. In fact, you can remove 1755 and 8080 if you like as all traffic now runs over port 80. Note: 1755/8080 are still required if you don't enable this feature)

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By enabling Smooth Streaming, all video is now being streamed through IIS instead of WMS (Windows Media Services). All viewing statistics are tracked in IIS instead of WMS as well.

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3gp, asf, avi (using standard codices), GoToMeeting files (requires GTM codec on encoding server), mp3, mp4, mov, MPEG-2, wma, wmv.
See supported containers and codecs here.  

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Please contact your Sales Representative for more information on obtaining a Unison license.

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If the server is set to WMV, the encoding will be at WMV Standard quality (Standard). If the server is set to smooth stream, by default it encodes at 1000 kbps, 64 kbps audio, and up to 1080p resolution (thought it will use the native resolution of the input video.) 

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Yes! Unison can be licensed separately from Focus and used entirely on its own.

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Unison is a product that is separate from Panopto Focus. Although they can be used together for the ultimate experience in media management, a separate license is required to use the Unison.

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Unison is a new media management system built on the same Panopto platform as Panopto Focus.  Panopto Unison brings the Panopto platform's great features - search, editing, desktop and mobile viewing, analytics, and more - to any video created with any camera.  You can upload existing video archives, cell phone video, and just about any media you can play on your computer, and Panopto Unison gives you the same rich searching, editing, and viewing experience familiar to millions of happy Panopto Focus users.  Combined with Panopto Focus, Panopto Unison gives you a single destination for all of your organization's video.

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Click Here for a complete tutorial of using the Panopto viewer. 

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The ITPC/RSS links are available on the viewer or presenter pages on the Panopto web interface.

Click Here for Focus 4.0 documentation.
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Yes. Please refer to the "Unison" section for information about this feature.

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Yes, the editor allows users to edit recorded content immediately after a lecture has been recorded. The editor gives users the ability to cut material from a lecture such as dead space or breaks.  Slides may be removed from the recording but not added to a presentation.

Click Here for Focus 4.0 documentation.
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Recordings can be secured on the session "share" page or from the Folder Settings page.

Click Here for a How-To video on settings access control lists (ACL's).
Click Here for Focus 4.0 documentation.
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A session can be easily moved by going to Session settings icon, clicking Edit, and choosing a different folder for the session.  The Access Control List will be copied as well, but the recording may follow the new folder's access restrictions.

Click Here for a How-To video on moving sessions.
Click Here for Focus 4.0 documentation.
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Click Here for a How-To video on archiving.

Click Here for Focus 4.0 documentation.
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Yes, Panopto Focus allows for a presenter to broadcast their recordings on a 7-10 second delay. Students that are not in class can click on a link to view the broadcast while it is in session. This same link will also play the recorded version of the presentation after the broadcast has ended and processed. Panopto does not limit the number of viewers that can watch a live recording at once.

Click Here for Focus 4.0 documentation.
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The current version of the Panopto does not allow for notes or slides to be printed.  This functionality may be added to a future release of Panopto but will depend on user demand.  Please contact Panopto Support with feedback or suggestions regarding this addition.

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With default encoding settings, bandwidth is approximately 300 Kbps with video only or video + PowerPoint,  and about 500 Kbps for video + any combination of secondary video (screen, chalkboard, doc. camera, etc).  Audio only is 50 Kbps. The bandwidth can be set as low 150 kbps is so desired.

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Panopto Live Notes is available on all versions of Panopto.

Click Here for Focus 4.0 documentation
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Panopto recordings can be viewed on a number of computers and browsers including Windows Vista, Windows XP, OS X (Intel only), and IE, Firefox and Safari browsers. You may be required to install Microsoft's Silverlight plugin the first time you view a lecture.  No special Panopto software is required.  Click Here to download Silverlight.

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Yes, click on the search tab in your viewer window, type in your search term and click search.

Click Here for a complete tutorial of using the Panopto viewer.
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Yes, but only if you have the recording transcribed.