Video is showing a grey picture when playing in the Chrome browser on Mac

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When playing a Panopto video in the Chrome browser on a Mac with El Capitan, the picture shows only grey.


The browser does not work with hardware acceleration on some Nvidia graphic cards.


Disable the hardware acceleration in the Chrome browser:
  1. Click the menu
  2. Click Settings
  3. Scroll down and expand the Advanced settings
  4. Scroll down and disable Use hardware acceleration when available
  5. Relaunch the browser