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History (Last 7 days)

Panopto Clouds Notification 2024-03-22Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Integrations


Locations

North America (NA), Europe (EU), Asia-Pacific (AP), Canada (CA), Australia (AU), Staging




March 26, 2024 11:29PM UTC
[Resolved] The Panopto Clouds have been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.

March 23, 2024 8:47PM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 48 hours.

March 23, 2024 8:16AM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 24 hours.

March 23, 2024 4:31AM UTC
[Identified] The source of the increased error rates has been identified. Our cloud operations team is applying a mitigation for the issue. Our next update will be within 4 hours.

March 23, 2024 1:54AM UTC
[Identified] The source of the increased error rates has been identified. Our cloud operations team continues to work on a mitigation for the issue. Our next update will be within 3 hours

March 22, 2024 11:30PM UTC
[Identified] The source of the increased error rates has been identified. Our cloud operations team is working on a mitigation for the issue. Our next update will be within 3 hours.

March 22, 2024 9:27PM UTC
[Identified] The source of the increased error rates has been identified. Our cloud operations team is working on a mitigation for the issue. Our next update will be within 2 hours.

March 22, 2024 8:56PM UTC
[Investigating] The Panopto Cloud is experiencing an increased error rate in loading a course folder in D2L courses using LTI 1.3. We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Users who try to use an LTI 1.3 link in D2L to view a course folder will see an error processing the LTI request, instead of the Panopto folder.